About The Course

With recent external changes, few have been unscathed by the demand for flexibility and a lack of security. Understandably resulting in feelings of worry and anxiety for most parties. The way in which this is communicated may be perceived as difficult behaviour.

This course equips participants with the ability to assimilate difficult situations and respond with confidence and empathy using practical solutions. Whether they are working with students, parents, colleagues or supervisors this course offers participants the ability to create more effective communication and ultimately the best outcome for all.

Some of the things you will learn from the session;

  • Strategies for handling difficult conversations effectively
  • How to structure the opening of a difficult conversation more effectively
  • Understand the problem and select appropriate level of approach to deal with it
  • Identify and visualise the best possible outcome
  • Strategies to prepare mentally and physically for the conversation
  • Managing sensitive situations effectively
  • How to think on your feet if the conversation takes an unexpected turn
  • Remaining calm if the individual starts being offensive
  • Know what to say when all else fails

About Us

FusionHR now supports over 350 schools and our team has extensive education experience to share with you. As certified power presenters the team are passionate about improving education.

Ian White is a professional and qualified educator and coach with over 15 years’ experience as a senior leader. Ian has trained extensively on leadership development and has many examples from his professional life, which assist in giving his training sessions a realistic and relatable quality.

  • Costs

SLA Clients – £95 + VAT per person
Non-SLA Clients – £120 + VAT per person

  • When

Tuesday 12 October 2021

09:30am – 12noon

  • Where