With our managing difficult conversation training we will provide you with the skills, knowledge and confidence to have good conversations that bring about improvement.
The course will cover:
- Understand the reasons that hold us back from having difficult conversations
- Learn how building trust is the bedrock which provides the stability to have difficult conversations
- Consider different modes of communication and their impact
- Consider the levels and impact of the support and challenge that you provide
- Learn and practice the 6 step model of giving feedback
- Learn coaching questions for accountability
- Set yourself goals and next steps
